Hotel Desk Clerks

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

About this Career

Average Salary

£22,437

New workers start at around £8,034. Normal pay is £22,437 per year. Highly experienced workers can earn up to £35,378

Annual Openings

654

Job counts include both employed and self-employed persons in London, and do not distinguish between full and part-time jobs

Daily Tasks

  • Informs customers of special promotions and new product launches.
  • Addresses customer complaints and problems.
  • Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements.
  • Makes reservations, books tickets, organises insurance policies on behalf of customers.
  • Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts.
  • Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services.